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Executive Transportation Solutions  

Terms & Conditions of Service

General Charges & Payment:

All our prices are quoted in South African Rands (ZAR) and are exclusive of VAT, which will be charged at the prevailing rate for all services, where & when applicable . Parking and toll fees are not included and will be charged to you at cost.

All bookings are calculated as starting and finishing in Cape Town, except those bookings to and from various locations or those bookings that are subject to a fixed charge, as predetermined between Getting Home and yourself.

All hires involving a drop off and a subsequent pick up will be charged as a seperate booking.

Chauffeur's overnight subsistence allowance by arrangement. Also for each period of 9 hours hire, a meal allowance of R120 will be added.


Gratuities are at the client's discretion, and are not included in the price.

A surcharge of 25% will be made for services provided (excluding extras) when a journey starts or finishes during a public holiday.

A 100% surcharge is applicable for journeys on Christmas Day, Boxing Day and also from 18:00 New Years eve until 10:00 New Years day, thereafter the 25% standard surcharge will apply.

Currently we do not accept credit cards nor cheques.

Airport transfer tariffs are based on one way, direct, non-stop transfers to or from central Cape Town.

Any excess waiting time or mileage over and above the stated allowances will be charged at either the standard hourly rates (R60p/h), or the additional mileage rate.

Conditions of hire:

If the hirer requests that the driver follows a specific route that is not necessarily the quickest or shortest route, the hirer is liable for any excess charges involved. Any additional stops will be charged at a rate of no more than 10% of the booking fee, per additional stop.

The company accepts no responsibility for any delays however caused.

A reasonable amount of luggage is allowed, but luggage which, in the opinion of the driver, amounts to excessive weight, may not be carried. The company accepts no responsibility for any loss or damage to luggage or any other item, however such loss or damage may be caused. Should you have excessive luggage please arrange with the booking office to arrange a trailer.

The customer must not act or request in any way, any action which contravenes or causes to contravene any part of any legislation which applies to the use of Vehicles, that may result in any illegal activities. Nor may the hirer carry any contraband substances into the vehicle.

Under the terms of our insurance policy the company expressly prohibits any persons other than their own chauffeurs from driving their vehicle and can only seat the number of passengers according to that vehicle's seating capacity.

Subject to the above condition, the company accepts responsibility for damage to their cars by fire or collision and the company's legal liability for third party claims arising from the use of their cars.

The carriage of animals is by strict request and agreed in advance with the company. The company reserves the right of refusal.



We will gladly accept your cancellations, under the following conditions:

Cancellations will be accepted within 48 hours of your scheduled booking time.

Please note that non - refundable deposits for certain class of bookings may be required.

Getting Home guarantees that a chauffeur will be waiting for up to 30 minutes on domestic flights and up to 60 minutes on international flights before applying charges for no shows.

Please be advised that it is the passengers responsibility to advise Getting Home of any delays encountered and if the booking needs to be rescheduled.

If the Passenger leaves without notifying Getting Home, there will be a no show fee applied to your credit card. A 100% of the fee for your scheduled trip in to Cape Town or surrounds on all domestic and/or international arrivals, plus parking cost, if applicable, will be charged.

For cancellation of bookings between the hours of 02:00 and 08:00, 8hrs notice is required.

All quoted prices are subject to change.

All price changes will be updated on this site by the first day of the current week.
Your booking is accepted on the explicit condition that you realise and consent to all of the hazards which this type of transfer may involve, including without limitation, death, personal injury, disease, loss of or damage to your property caused by acts of God or any other 3rd Party not in the employ of Getting Home.

Accepting to use Getting Home Executive Services signifies your agreement to indemnify and hold Getting Home, its employees and agents blameless for any personal injury, loss, disease, damage or expenses of whatsoever nature and howsoever arising, which you may sustain or incur by reason of any act or omission on the part of the Getting Home, its employees or agents.

It remains the customers duty and responsibilty to advise Getting Home and its operatives timely of any special requirements or threats pertaining to their specific wellbeing. So that the necessary precautions can be taken. Where possible...Forewarned is forearmed.

No variation or alteration hereto shall be of any force or effect unless consented to in writing by Getting Home and signed by you and Getting Home's authorised representative.